PriMera Scientific Engineering (ISSN: 2834-2550)

Literature Review

Volume 9 Issue 4

From Readiness to Results: Exploring AI and ChatGPT Adoption, Capabilities, and Business Impact in Hong Kong Organizations

Eric Kin Wai Lau*

September 30, 2026

DOI : 10.56831/PSEN-09-298

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Abstract

AI and AI-based technologies like ChatGPT are beginning to redefine how firms can create value, make decisions, engage with customers, operate their business, and even build new business models. However, evidence relating to the organizational characteristics required for the successful implementation of AI is limited, especially within the Hong Kong business environment. This study looks at the adoption, implementation, and business implications of AI and ChatGPT within the context of Hong Kong firms and sectors. The objective is to determine the various capabilities and success factors that determine the successful implementation of AI, which includes strategic alignment, support from the leadership, technological capabilities, data availability, employee competencies, organizational culture, ethical management, and change management capability. These findings will serve as the basis for developing a context-based theoretical framework that connects the use of AI technology to organizational capability, implementation factors, and business performance. Another aspect that is considered is the role of business leadership in the use of AI to transform businesses, as well as the issues of privacy, security, ethics, cost of implementation, technical skill, and readiness of employees. This research will not only benefit the academic field of AI readiness and digital transformation but will also give practical advice to Hong Kong businesses.

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