PriMera Scientific Engineering (ISSN: 2834-2550)

Literature Review

Volume 3 Issue 4

E-Government Regulation for the Rider’s Delivery Attempt Verification to Remove Issues in Logistic Operation and Protect Customer Rights

Muhammad Younus*, Achmad Nurmandi, Suswanta and Abdul Rehman

September 30, 2023


The objective of this paper is to share the details related to the standard Delivery Attempt Verification Techniques for accurately determining if the Delivery Attempt made by the Delivery Rider is valid or not against the Order or Parcel ordered Online by the Customer through Shipper E-commerce Site. The Researchers who are working on this research area are using ‘Qualitative Research.’ The Data for the research was taken from the Delivery Mobile Applications, Blogs, social media, and E-commerce Sites, and then it was presented descriptively. The study in this paper tells us that the formation of the Standard Regulation will improve the visibility of Delivery Attempts made on the logistics operations. In Order to achieve it, several steps need to be taken for the successful implementation of the Regulation. This paper will only be limited to the extent to which the challenge currently facing is clearly described, then suggest possible solutions like Live Tracking, Lat-long Capture, Delivery Code, Verification Calls or SMS, etc., for resolving it and how it will work, and finally, what positive impact the solution will have on the Customer and the logistics sector.

Keywords: First Mile; Mid Mile; Last Mile; Logistics; E-Commerce; COD (Cash on Delivery)


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